System Details

The Microflex Complete Wireless system combines a fully-featured discussion system with wireless freedom for government, corporate, or educational facilities. It speeds setup in dynamic meeting spaces or at temporary meetings in hotels and conference centers. With no cable limitations, Microflex Complete Wireless is ideal for use in rooms with flexible seating or architectural significance.

Automatic Interference Detection and Avoidance technology delivers reliable RF transmission even in the most congested RF environments, and robust AES-128 encryption provides enhanced privacy. Each wireless conferencing unit is powered by a smart Lithium-Ion rechargeable battery, and a single access point can control up to 125 wireless units without additional software or licenses.

Features

  • RELIABLE WIRELESS PERFORMANCE
    • Automatic Frequency Coordination for quick and easy setup
    • Uses global 2.4/5 GHz spectrum including DFS channels to maximize available spectrum
    • Built-in RF spectrum manager constantly monitors available channel quality
    • Automatic Interference Detection and Avoidance resolves potential transmission problems in congested RF environments
    • High spectral efficiency allows up to 125 units on one WLAN channel
  • EASY SETUP AND OPERATION
    • MXCWAPT Access Point mounts on wall, ceiling, or stand, and connects with one cable for audio, power, and control
    • Each conference unit can be configured as Chairman, Delegate, Listener, or Ambient role
    • Smart Lithium-Ion rechargeable battery lasts over 11 hours, recharges in under 4 hours
    • Embedded browser-based interface allows remote monitoring and control by chairman or technician
    • Speak/request list can be projected on video display without additional software
    • Integrated NFC card technology in each conference unit allows participants to be identified by name instead of seat number, regardless of where they sit
  • BEST-IN-CLASS AUDIO PERFORMANCE
    • Proprietary Shure audio codec for natural, intelligible sound quality
    • Automatic Gain Control for consistent speech levels for each talker
    • Support for Automatic, FIFO (First-In/First-Off), and Manual microphone operating modes
    • Gooseneck microphones include interchangeable Microflex cartridges and CommShield Technology for robust RF noise immunity
    • Robust AES-128 audio encryption for enhanced privacy

Software & Downloads

Brochures

File Language Type File Size
Microflex Complete Wireless Brochure English PDF 5.28 mb

Files

File Language Type File Size
MXCW Command Strings
MXCWNCS Command Strings

User Guides

File Language Type File Size
Microflex Complete Wireless User Guide English

Software

File Language Type File Size
NFC Programming Application (Windows 7, 10) ZIP
Shure Web Device Discovery Application 1.2.5 (macOS 10.11-10.13) ZIP 11.8 mb
Shure Web Device Discovery Application 1.2.5 (Windows 7, 8, 10) ZIP 14.6 mb
Shure Update Utility 2.4.4 (64-bit Windows 7, 8, 10) ZIP 21.9 mb
Shure Update Utility 2.4.4 (32-bit Windows 7, 8, 10) ZIP 20.7 mb
Shure Update Utility 2.4.4 (64-bit macOS 10.12 - 10.14) ZIP 19.5 mb

Firmware

To install firmware for this product, Shure Update Utility is required. For more information, reference the Quick Start Guide for Shure Update Utility.

Version

File Date Download Size
MXCW640 - Wireless Conference Unit See release notes Posted November 20, 2018 Download PACK (27.4 mb)

These release notes cover the following models:

  • MXCWAPT Access Point Receiver
  • MXCW640 Wireless Conference Unit
  • MXCWNCS Networked Charging Station

Bug Fixes

MXCWAPT Web Browser Interface

  • If updating from version 1.0.0.X and the browser interface is open, the interface will incorrectly show “Hosted FW update failure” even though the update is actually successful.
  • Admin View
    • Devices
      • NFC users can’t be sorted by seat name on the Devices list.
      • When an MXCW640 configured in Ambient Role is powered off, and then de-registered from the Devices list, it remains on the Devices list.
      • If an MXCW640 set as an Ambient role is selected on the Devices list, gain setting can’t be changed.
      • Sorting changes on the Devices list aren’t persistent when changing between views, refreshing the page, or rebooting the MXCWAPT.
      • When multiple MXCW640 units are selected on the Devices list, mic gain settings can’t be changed.
      • When using “Identify” on the Devices tab, the Start and End seat values don’t update when re-selecting “All Seats”.
      • From the Unregistered Devices and Firmware Updates tab, MXCW640 units set as Ambient can’t be identified.
    • Audio
      • If the Group Name field is left blank and then you click on a different group name, the field left blank remains blank rather than reverting back to its previous value.
      • Meeting Controls
      • When “Only admin/chairman can turn off participant microphones” is selected, the “Prevent double-press of Speak button” is still allowed.
      • Interpretations Setup screen does not display the channel number or language abbreviation on the MXCW640.
      • Indication of audio sources available on the Interpretation screen is incorrect if audio channels are already routed.
    • Settings
      • When set to Manual IP configuration and an invalid IP address is entered, an error message is missing.
      • When updating the password for Admin, Chairman, and Display roles and invalid characters are entered in the Password field, an incorrect error message is shown.
      • MXCW640 factory reset button doesn’t work.
      • After region and country are changed, "System configuration" appears while the Access Point reboots but doesn’t change after the Access Point has finished rebooting and the web browser interface needs to be refreshed.
      • "Colombia" is misspelled.
  • Chairman view
    • NFC users can’t be sorted by seat name on the Devices list.
    • Requests list can’t be reordered.
    • Searching for NFC participant names doesn’t work.
    • Mute All” is not disabled when logging out or closing the browser interface.

Command Strings

  • When an NFC card is inserted, SEAT_NAME is incorrectly reported.

MXCW640

  • In rare cases, there may be continuous intermittent audio artifacts on an individual unit that are resolved by restarting the unit.
  • Tech menu can’t be accessed when connected to an MXCWAPT Access Point on a different firmware version.
  • "Exclusive" button appears twice on screen for the Chairman role.
  • When the left button on a Chairman MXCW640 is configured to Exclusive and then "Exclusive" is initiated on the MXCW640, the Exclusive function remains active even if changed to another function.
  • "Mute All" doesn’t work and audio is still being passed from conference units.
  • "Sign Out" button is not translated to the language set for the unit.
  • When the left button function is set to “No Function”, the Speak LED is not shown on both LEDs.

Known Issues

MXCWAPT

  • In extremely rare cases, a user may see issues during system SSID changes, where the Access Point or MXCW640 units don’t change as instructed. Restart affected devices and set correct SSID.
  • Access Point is not discovered by Shure Web Discovery App when the Audio network IP configuration is set to Manual (Static). Power cycle the Access Point.
  • Web Browser Interface
    • Any MXCW640 units selected on the Access Point’s browser firmware page will unexpectedly be updated when Shure Update Utility updates the hosted Access Point firmware.
    • In Chairman view, the "Favorites" pin isn’t persistent.
    • For -B and -W SKUs only: Following a country change, the Wireless tab displays channels as “good” prior to completing a full spectrum scan.
    • In the Audio Output page, error messages are not completely visible as they are overlapping with other UI elements.
    • Web browser interface unexpectedly stops displaying information on the Firmware Update screen.
    • Some UI translations are missing or incorrect.
  • Dante
    • During the firmware update process via Shure Update Utility, Dante/AES67 audio is not immediately muted.
    • Emergency audio goes out all Dante/AES67 output channels, including those that do not have audio sources assigned to it.

Command strings

  • Unable to communicate with Ambient units with command strings.
  • < SET x FLASH ON > command to MXCW640 doesn’t generate a response.

MXCW640

  • In rare cases, a MXCW640 unit may appear stuck and only display the Shure logo. Restart the unit.
  • When exiting the Tech menu and after an NFC card is inserted, you will incorrectly see the “Reading card” message.

MXCWNCS

  • Fall-back IP address may change following a power cycle due to Windows operating systems.

Notes

  • User Guide
  • To use MXCW version 1.0.3 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.4.3
    • Shure Web Device Discovery 1.2
    • Shure NFC Programming Application 1.0.3
MXCWAPT - Access Point See release notes Posted November 20, 2018 Download PACK (35 mb)

These release notes cover the following models:

  • MXCWAPT Access Point Receiver
  • MXCW640 Wireless Conference Unit
  • MXCWNCS Networked Charging Station

Bug Fixes

MXCWAPT Web Browser Interface

  • If updating from version 1.0.0.X and the browser interface is open, the interface will incorrectly show “Hosted FW update failure” even though the update is actually successful.
  • Admin View
    • Devices
      • NFC users can’t be sorted by seat name on the Devices list.
      • When an MXCW640 configured in Ambient Role is powered off, and then de-registered from the Devices list, it remains on the Devices list.
      • If an MXCW640 set as an Ambient role is selected on the Devices list, gain setting can’t be changed.
      • Sorting changes on the Devices list aren’t persistent when changing between views, refreshing the page, or rebooting the MXCWAPT.
      • When multiple MXCW640 units are selected on the Devices list, mic gain settings can’t be changed.
      • When using “Identify” on the Devices tab, the Start and End seat values don’t update when re-selecting “All Seats”.
      • From the Unregistered Devices and Firmware Updates tab, MXCW640 units set as Ambient can’t be identified.
    • Audio
      • If the Group Name field is left blank and then you click on a different group name, the field left blank remains blank rather than reverting back to its previous value.
      • Meeting Controls
      • When “Only admin/chairman can turn off participant microphones” is selected, the “Prevent double-press of Speak button” is still allowed.
      • Interpretations Setup screen does not display the channel number or language abbreviation on the MXCW640.
      • Indication of audio sources available on the Interpretation screen is incorrect if audio channels are already routed.
    • Settings
      • When set to Manual IP configuration and an invalid IP address is entered, an error message is missing.
      • When updating the password for Admin, Chairman, and Display roles and invalid characters are entered in the Password field, an incorrect error message is shown.
      • MXCW640 factory reset button doesn’t work.
      • After region and country are changed, "System configuration" appears while the Access Point reboots but doesn’t change after the Access Point has finished rebooting and the web browser interface needs to be refreshed.
      • "Colombia" is misspelled.
  • Chairman view
    • NFC users can’t be sorted by seat name on the Devices list.
    • Requests list can’t be reordered.
    • Searching for NFC participant names doesn’t work.
    • Mute All” is not disabled when logging out or closing the browser interface.

Command Strings

  • When an NFC card is inserted, SEAT_NAME is incorrectly reported.

MXCW640

  • In rare cases, there may be continuous intermittent audio artifacts on an individual unit that are resolved by restarting the unit.
  • Tech menu can’t be accessed when connected to an MXCWAPT Access Point on a different firmware version.
  • "Exclusive" button appears twice on screen for the Chairman role.
  • When the left button on a Chairman MXCW640 is configured to Exclusive and then "Exclusive" is initiated on the MXCW640, the Exclusive function remains active even if changed to another function.
  • "Mute All" doesn’t work and audio is still being passed from conference units.
  • "Sign Out" button is not translated to the language set for the unit.
  • When the left button function is set to “No Function”, the Speak LED is not shown on both LEDs.

Known Issues

MXCWAPT

  • In extremely rare cases, a user may see issues during system SSID changes, where the Access Point or MXCW640 units don’t change as instructed. Restart affected devices and set correct SSID.
  • Access Point is not discovered by Shure Web Discovery App when the Audio network IP configuration is set to Manual (Static). Power cycle the Access Point.
  • Web Browser Interface
    • Any MXCW640 units selected on the Access Point’s browser firmware page will unexpectedly be updated when Shure Update Utility updates the hosted Access Point firmware.
    • In Chairman view, the "Favorites" pin isn’t persistent.
    • For -B and -W SKUs only: Following a country change, the Wireless tab displays channels as “good” prior to completing a full spectrum scan.
    • In the Audio Output page, error messages are not completely visible as they are overlapping with other UI elements.
    • Web browser interface unexpectedly stops displaying information on the Firmware Update screen.
    • Some UI translations are missing or incorrect.
  • Dante
    • During the firmware update process via Shure Update Utility, Dante/AES67 audio is not immediately muted.
    • Emergency audio goes out all Dante/AES67 output channels, including those that do not have audio sources assigned to it.

Command strings

  • Unable to communicate with Ambient units with command strings.
  • < SET x FLASH ON > command to MXCW640 doesn’t generate a response.

MXCW640

  • In rare cases, a MXCW640 unit may appear stuck and only display the Shure logo. Restart the unit.
  • When exiting the Tech menu and after an NFC card is inserted, you will incorrectly see the “Reading card” message.

MXCWNCS

  • Fall-back IP address may change following a power cycle due to Windows operating systems.

Notes

  • User Guide
  • To use MXCW version 1.0.3 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.4.3
    • Shure Web Device Discovery 1.2
    • Shure NFC Programming Application 1.0.3
MXCWNCS - Networked Charging Station See release notes Posted November 20, 2018 Download PACK (2.7 mb)

These release notes cover the following models:

  • MXCWAPT Access Point Receiver
  • MXCW640 Wireless Conference Unit
  • MXCWNCS Networked Charging Station

Bug Fixes

MXCWAPT Web Browser Interface

  • If updating from version 1.0.0.X and the browser interface is open, the interface will incorrectly show “Hosted FW update failure” even though the update is actually successful.
  • Admin View
    • Devices
      • NFC users can’t be sorted by seat name on the Devices list.
      • When an MXCW640 configured in Ambient Role is powered off, and then de-registered from the Devices list, it remains on the Devices list.
      • If an MXCW640 set as an Ambient role is selected on the Devices list, gain setting can’t be changed.
      • Sorting changes on the Devices list aren’t persistent when changing between views, refreshing the page, or rebooting the MXCWAPT.
      • When multiple MXCW640 units are selected on the Devices list, mic gain settings can’t be changed.
      • When using “Identify” on the Devices tab, the Start and End seat values don’t update when re-selecting “All Seats”.
      • From the Unregistered Devices and Firmware Updates tab, MXCW640 units set as Ambient can’t be identified.
    • Audio
      • If the Group Name field is left blank and then you click on a different group name, the field left blank remains blank rather than reverting back to its previous value.
      • Meeting Controls
      • When “Only admin/chairman can turn off participant microphones” is selected, the “Prevent double-press of Speak button” is still allowed.
      • Interpretations Setup screen does not display the channel number or language abbreviation on the MXCW640.
      • Indication of audio sources available on the Interpretation screen is incorrect if audio channels are already routed.
    • Settings
      • When set to Manual IP configuration and an invalid IP address is entered, an error message is missing.
      • When updating the password for Admin, Chairman, and Display roles and invalid characters are entered in the Password field, an incorrect error message is shown.
      • MXCW640 factory reset button doesn’t work.
      • After region and country are changed, "System configuration" appears while the Access Point reboots but doesn’t change after the Access Point has finished rebooting and the web browser interface needs to be refreshed.
      • "Colombia" is misspelled.
  • Chairman view
    • NFC users can’t be sorted by seat name on the Devices list.
    • Requests list can’t be reordered.
    • Searching for NFC participant names doesn’t work.
    • Mute All” is not disabled when logging out or closing the browser interface.

Command Strings

  • When an NFC card is inserted, SEAT_NAME is incorrectly reported.

MXCW640

  • In rare cases, there may be continuous intermittent audio artifacts on an individual unit that are resolved by restarting the unit.
  • Tech menu can’t be accessed when connected to an MXCWAPT Access Point on a different firmware version.
  • "Exclusive" button appears twice on screen for the Chairman role.
  • When the left button on a Chairman MXCW640 is configured to Exclusive and then "Exclusive" is initiated on the MXCW640, the Exclusive function remains active even if changed to another function.
  • "Mute All" doesn’t work and audio is still being passed from conference units.
  • "Sign Out" button is not translated to the language set for the unit.
  • When the left button function is set to “No Function”, the Speak LED is not shown on both LEDs.

Known Issues

MXCWAPT

  • In extremely rare cases, a user may see issues during system SSID changes, where the Access Point or MXCW640 units don’t change as instructed. Restart affected devices and set correct SSID.
  • Access Point is not discovered by Shure Web Discovery App when the Audio network IP configuration is set to Manual (Static). Power cycle the Access Point.
  • Web Browser Interface
    • Any MXCW640 units selected on the Access Point’s browser firmware page will unexpectedly be updated when Shure Update Utility updates the hosted Access Point firmware.
    • In Chairman view, the "Favorites" pin isn’t persistent.
    • For -B and -W SKUs only: Following a country change, the Wireless tab displays channels as “good” prior to completing a full spectrum scan.
    • In the Audio Output page, error messages are not completely visible as they are overlapping with other UI elements.
    • Web browser interface unexpectedly stops displaying information on the Firmware Update screen.
    • Some UI translations are missing or incorrect.
  • Dante
    • During the firmware update process via Shure Update Utility, Dante/AES67 audio is not immediately muted.
    • Emergency audio goes out all Dante/AES67 output channels, including those that do not have audio sources assigned to it.

Command strings

  • Unable to communicate with Ambient units with command strings.
  • < SET x FLASH ON > command to MXCW640 doesn’t generate a response.

MXCW640

  • In rare cases, a MXCW640 unit may appear stuck and only display the Shure logo. Restart the unit.
  • When exiting the Tech menu and after an NFC card is inserted, you will incorrectly see the “Reading card” message.

MXCWNCS

  • Fall-back IP address may change following a power cycle due to Windows operating systems.

Notes

  • User Guide
  • To use MXCW version 1.0.3 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.4.3
    • Shure Web Device Discovery 1.2
    • Shure NFC Programming Application 1.0.3

Product Support

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